A hotel booking system is an essential tool for any hotel or accommodation provider to manage reservations and bookings. The success of a hotel booking system depends on its ability to provide a smooth and efficient user experience for both customers and hotel staff. In this article, we will discuss the different types of test cases for hotel booking that can be used to test the functionality of a hotel booking system.
Functional Test Cases For Hotel Booking
Functional test cases used to ensure that the system is able to perform its core functions correctly. These test cases include scenarios where the system is able to:
User registration and login
- Verify that registered user should be able to login with valid credentials
- Verify that registered user should not be able to login with invalid credentials
- Verify that new user should be sign up with valid data.
- Verify that new users should not be sign up with invalid data.
- Verify that user should be able to search rooms without logged in. For more test cases for login page then please click here
Room availability and booking
- Room availability: Verify the system’s ability to correctly display available rooms and update room availability as rooms booked and cancelled.
- Room type and rate: Verify the system’s ability to display the correct room type and rate for each room, and ensure that the rate changes based on different dates, seasons, and promotions.
- Date range: Verify the system’s ability to display room availability for different date ranges, including both future and past dates.
- Search and filter: Verify the system’s ability to correctly search and filter available rooms based on various criteria such as location, dates, room type, and price.
- Room capacity: Verify the system’s ability to correctly display the room capacity and ensure that the system doesn’t allow to book more guests than the capacity of the room.
- Room amenities: Verify the system’s ability to display available rooms with different amenities such as WiFi, air conditioning, and more.
- Block Rooms: Verify the system’s ability to block rooms for maintenance, events or any other reason and make sure that these rooms are not available for booking.
- Room inventory: Verify the system’s ability to manage the room inventory and ensure that rooms not overbooked.
Test Cases For Payment processing
- Payment gateway integration: Verify the system’s ability to correctly integrate with different payment gateways and ensure that all required information passed correctly.
- Payment method: Verify the system’s ability to accept different payment methods such as credit card, debit card, PayPal, and more.
- Payment processing: Verify the system’s ability to correctly process payments and ensure that the payment captured, authorized and settled correctly.
- Payment errors: Verify the system’s ability to handle different types of payment errors, such as declined transactions, and ensure that the system provides clear and helpful error messages.
- Refund: Verify the system’s ability to process refunds and ensure that the refund is correctly processed and credited to the customer’s account.
- Secure transaction: Verify the system’s ability to handle secure transaction, to ensure that the sensitive payment information protected from unauthorized access.
- Authorization: Verify the system’s ability to authorize the payment and ensure that the payment authorized before the room booked.
- Payment history: Verify the system’s ability to keep track of all the payments made, including the date, amount, payment method and more.
- Payment gateway fees: Verify the system’s ability to handle the payment gateway fees and ensure that the correct amount charged to the customer.
- Currency conversion: Verify the system’s ability to handle different currencies and ensure that the correct amount is charged to the customer in their local currency.
Security Test Cases For Hotel Booking
- User authentication: Verify the system’s ability to properly authenticate users and ensure that only authorized users can access sensitive information.
- Password policy: Verify the system’s ability to enforce a strong password policy and prevent the use of easily guessed or easily cracked passwords.
- Session management: Verify the system’s ability to properly manage user sessions and ensure that sessions terminates when a user logs out or when a session times out.
- Input validation: Verify the system’s ability to validate user input and prevent the injection of malicious code or SQL injection attacks.
- Data encryption: Verify the system’s ability to encrypt sensitive data such as user passwords and credit card information to prevent unauthorized access.
- Access control: Verify the system’s ability to control access to sensitive information and ensure that users can only access the information that they authorized to access.
- Firewall: Verify the system’s ability to correctly configure and maintain a firewall to prevent unauthorized access from the Internet.
- Logging and monitoring: Verify the system’s ability to log and monitor all system activity and ensure that suspicious activity detected and investigated.
- Backup and recovery: Verify the system’s ability to properly backup and recover data in case of an emergency or a system failure.
- Compliance: Verify the system’s compliance with relevant security regulations and standards such as PCI-DSS and ensure that the system is compliant.
Compatibility Test Cases For Hotel Booking
- Verify that customers is able to allow to search for and book available rooms on different devices such as smartphones, tablets, and laptops
- Verify that customers is able to allow to search for and book available rooms on different operating systems such as iOS, Android, and Windows
- Verify that customers is able to allow to search for and book available rooms on different web browsers
Negative Test Cases For Hotel Booking
- Verify that user is not able to search for and book available rooms
- Verify that user is not able to view room details and amenities
- Verify that user is not able to make, modify or cancel reservations
- Verify that user is not able to provide a secure payment gateway for online bookings
- Verify that user is not able for hotel staff to view, manage or update reservations
- Verify that user is not able for hotel staff to set room rates and availability
- Verify that user is not able responsive or difficult to navigate user interface
- Verify that user is not able to send confirmation emails or receipts after booking
- Verify that user is not able to handle multiple currencies
- Verify that user is not able to handle pre-payment
- Verify that user is not able to handle loyalty program
- Verify that user is not able to book multiple rooms
- Verify that user is not able to book extra services
- Verify that user is not able to handle customer feedback
- Verify that user is not able to handle customer ratings
- Verify that user is not able to get special offers and discounts
- Verify that user is not able to handle cancellation policies
- Verify that user is not able to handle room occupancy correctly
- Verify that user is not able to handle taxes correctly
- Verify that user is not able to handle different user’s access rights
Conclusion
In conclusion, testing a hotel booking system is a crucial step in ensuring that the system is reliable, efficient and user-friendly. The test cases outlined in this blog post can serve as a guide to ensure that all the important functionality of the system is tested, including room availability, payment processing and security. By thoroughly testing a hotel booking system, developers can identify and fix any issues before the system is launched, resulting in a better user experience for hotel guests. It’s worth mentioning that these test cases should be periodically reviewed and updated to cover new features and changes in the industry. By keeping the test cases up-to-date, the system can be continuously improved and ensure that it remains competitive in the market.
1. Test Cases For Registration Page